Why Training Rarely Solves The Problem- I’m OK. You’re OK. Let’s Fix the System

By Michelle Malay Carter on March 29, 2010 

Management’s Magic Bullet – Training Training is a fabulous thing – if people need to build knowledge and skills. But how often are issues at work really caused by someone’s lack of knowledge or skill? What does training NOT address? What the accountabilties of my role are, AND what the accountabilities of others’ roles are. […]

Filed Under Accountability, Managerial Leadership, Requisite Organization, Talent Management, Work Levels | 7 Comments

Undercover Boss – Well-Meaning Window Dressing

By Michelle Malay Carter on March 1, 2010 

I must admit I’m touched by the hearts of the CEOs who agree to go undercover to experience their organization on the ground floor.? They seem to geniunely care about the people, not just the publicity afforded to their organization by the show. Systems Drive Behavior However, in the end, their righting single incidents or […]

Filed Under Accountability, Employee Engagement, Executive Leadership, High Potential, Organization Design, Requisite Organization, Talent Management, Work Levels | 6 Comments