Comments on: I Didn’t Say You Stole My Money – Why You Should Deliver Sensitive Messages in Person

By: 20 Ways to Disrespect My InBox | Confident Writing

20 Ways to Disrespect My InBox | Confident Writing — Sun, 17 Jul 2011 18:54:05 +0000

[...] I Didn’t Say You Stole The Money – Why You Should Deliver Sensitive Messages in Person [...]

By: Most Viewed, My Favorites - Mission Minded Management Turns One | Mission Minded Management

Mon, 22 Sep 2008 05:06:57 +0000

[...] I Didn’t Say You Stole My Money – Why You Should Deliver Sensitive Messages in Person [...]

By: geek2geek » Blog Archive » “I Didn’t Say You Stole My Money”

Tue, 29 Jan 2008 00:58:07 +0000

[...] with text can lead to misinterpretation.? It was kind of weak.? Adrian Howard tipped me off to this much better example: This sentence is interesting in that if you say the sentence seven times, each time placing the [...]

By: Humpday Linkage - Dec. 19/07 | The Uncanny Broadcasting Brain Blog v. 2.0

Humpday Linkage - Dec. 19/07 | The Uncanny Broadcasting Brain Blog v. 2.0 — Wed, 19 Dec 2007 12:22:31 +0000

[...] You should really deliver sensitive messages in person [...]

By: Michelle Malay Carter

Michelle Malay Carter — Fri, 14 Dec 2007 12:44:06 +0000

Nathania,

Thanks for the comment. Yes, the potential for mistakes is great here. After I published this post, I remembered the time I was privy to an email conversation where a manager had asked an employee to re-do a piece of work in more detail. The employee dutifully did it and sent an email saying he resent the work.

I don’t remember the exact wording, but the manager read the email as the employee saying that he RESENTED re-doing the work, and, boy, did an uncomfortable exchange begin!

Michelle

By: Nathania Johnson

Nathania Johnson — Fri, 14 Dec 2007 05:33:33 +0000

I learned this lesson the hard way this week. We met at my kids’ school with the Principal and my son’s AIG, IEP, and Speech teachers. I had the totally wrong impression of the Principal because I injected tones into her email. I’m quite embarrassed of what I thought of her.

She’s an impressive educator who values the differences in learning that kids have. I wish I’d given her a chance sooner.

By: Michelle Malay Carter

Michelle Malay Carter — Thu, 13 Dec 2007 12:10:41 +0000

Dhruva,

Thanks for the comment. Yes, blended forms of learning make sense for a variety of reasons.

Michelle

By: Dhruva Trivedy

Dhruva Trivedy — Thu, 13 Dec 2007 11:52:30 +0000

I would tend to agree with you Michelle, on this without any doubt whatsoever. In fact creating the trend for blended forms of learning is based on this thinking.
Just e-learning is not enough and this is what needs to be conveyed to the IT world in a more emphatic manner. This vertical,which is constrained to think that technology has a solution to all maladies, I find, is hell bent upon reinventing the wheel in many situations.

By: Michelle Malay Carter

Michelle Malay Carter — Thu, 13 Dec 2007 03:13:21 +0000

Mike,

Thanks for the comment. I guess this is why emoticons are so popular. It’s a shame they look so childish :( Maybe someone should invent business emoticons that look more sophisticated.

Regards,

Michelle

By: Mike King

Mike King — Thu, 13 Dec 2007 00:35:36 +0000

This is so true. I used to have emails misinterpreted all the time before I made a decision to never send another one that has any risk of conflict and misinterpretation. I call or see the person face to face instead now.

I’ve read somewhere that only 7% of communication is the words you speak, and up to 70% is in how you say it and present it (body language). Should make everything think twice about hitting that send button since its obviously likely to be misinterpreted. I wrote a couple posts about rules of email that might be interesting to readers that are related to this:

http://mikeking.ethereal3d.com/2007/10/email_rules_part1/
http://mikeking.ethereal3d.com/2007/12/email_rules_part2/